What did the nurse do well in the interaction with Kate? Provide evidence from your classroom work and readings to support your observations.
2. What could the nurse have done differently to improve the interaction with Kate? Provide evidence from your classroom work and readings to support your recommendations.
3. Take 3 or 4 statements that the nurse used in her communication with Kate and reword them to make the communication more therapeutic.
4. Describe how you would feel if you were Kate. Based on this interaction, what effect do you think it might have on Kate’s perceptions about nurses and the health care system? What is the likely effect of this experience on her future interactions with the health care system?