Communication Audit

Communication Audit

INTRODUCTION’

CONNECTIONS

Core competencies:

Analytic Inquiry

Use of Information Resources

This assignment allows you to demonstrate mastery of the course outcomes :

Apply communication theories to organizational communication challenges

Analyze and assess the communication dynamics of an organization to conduct a communication audit

SHRM Competency:

Consultation – The ability to provide guidance to organizational stakeholders.

PROBLEM

All organizations have communication challenges. How do you identify and address these issues as a HR professional or consultant? How can your organization overcome this challenge and improve the communication flow?

In this project, you will use a diagnostic tool called a in order to assess organizational communication within an organization of your choice.

STEPS

  1. Administer the in your organization. In order to obtain valid results, you want to survey between 15-20 people. You may print out the survey and distribute it in person for completion, or you may administer it online, for example, using . The survey includes questions that tap into five different areas of organizational communication: (1) Receiving information from others, (2) Sending information to others, (3) Sources of information, (4) Timeliness of information, and (5) Channels of communication. Within these five areas of organizational communication, identify one major area of concern to address based on the responses from the survey.
  2. You will then  obtained from your audit effort and create your Audit Report using the format below. 
  3. Based on the communication audit identify one critical communication challenge that needs to be addressed within your organization. Research the scholarly literature for recommendations about how the organization can address this issue.
  4. Participate in the discussions by reflecting on your work and sharing feedback with others in the class.
  5. Create and deliver a presentation that provides the results of your audit with suggestions for improvement based on the data obtained from the audit and the literature on organizational communication.

FORMAT

Audit Report:

Present an introduction that describes your research methodology and provides details of the survey administration, response rate, and characteristics of the survey population.

Develop a professionally-written narrative in which you describe the data using appropriate tables, charts, and graphs. Include a detailed analysis followed by a summary of your findings, using the example in the “Collecting and Analyzing Data” file below. Identify the top communication challenge from your survey, and present your recommendations to strengthen this communication challenge, based on the scholarly literature. In the appendix, present the survey questions and the responses for each question.

Presentation:

Your presentation should be professional and creative. Adding audio and/or visual elements on the slides is highly recommended. Text should be the proper size for viewing during a presentation. Your presentation will need title and citation slides. You must have a minimum of 3 reliable sources in your citations. Use APA format for the in-text citations you use to support your arguments. Don’t forget to check your spelling! As a friendly reminder, all words must be yours and your own typing. You may not copy text directly from a source

You may use presentation software of your choice. Examples include (but are not limited to): MS Powerpoint, Prezio, Animoto, GoAnimate

PLEASE NOTE: Your presentation software should not incur any costs. You are responsible for understanding how to use the software. You will need to submit your work in a format that can be easily opened by your colleagues and the instructor.

** Be sure to review the rubric for grading criteria before you begin working on and submitting this assignment**

Rubric Name: Communication Audit

This table lists criteria and criteria group name in the first column. The first row lists level names and includes scores if the rubric uses a numeric scoring method.CriteriaDoes not meet expectations (F)0 pointsUnsatisfactory (D)1.5 pointsSatisfactory (C)1.75 pointsGood (B)2.25 pointsAdvanced (A)3 pointsIntroduction – Description of a Communication Audit

No description provided or inaccurate description and purpose. 

Incomplete or inaccurate. 

Description or purpose of communication audit  is missing important elements. 

TASK

Clearly describes the purpose of a communication audit

Clearly describes and presents the purpose of the communication audit and the intent of the survey used to identify organizational communication patterns (e.g. to increase organizational effectiveness or as a result of a performance gap).

/ 3Introduction – Description of Organization

No description is provided. 

Incomplete or inaccurate. 

Description is present but may create some questions OR incomplete/missing information. 

Most elements addressed in the description.

Presented a detailed description of the department or the organization surveyed, including the purpose, number of employees, internal and external customers.

/ 3Research Methodology – Description of Administration

No description  is provided.

Incomplete or inaccurate. 

Description is missing important elements. 

Most required elements addressed in the description.

Presented a detailed description of how and when the survey was administered (i.e. time and date, length of time for all surveys to be completed, facilitated or not facilitated, directions, survey format) as well as survey respondents. 

/ 3Data Analysis -Survey Administration – sample size

Presented a sample size of less than 3 respondents OR

Data is not original or specifically collected for this assignment. 

Incomplete or inaccurate. 

Presented a sample size of 4-5

Data is clearly original and has been collected for the purpose of this assignment. 

Presented a sample size of 6-8 respondents.  Data is clearly original and has been collected for the purpose of this assignment. 

Presented a sample size of more than 8 respondents. Data is clearly original and has been collected for the purpose of this assignment. 

/ 3Data Analysis -Charts, Graphs and Tables

No tables, charts, graphs were presented.

Incomplete or inaccurate. 

Tables, Charts, Graphs are missing important elements to clearly and accurately represent the data.

The results (raw data) of the survey are shown in a table or chart. The data analysis is shown through the use of tables, charts or graphs. 

The results (raw data) of the survey are clearly shown in a table or chart. The data analysis is clearly shown through the use of tables, charts or graphs. The data clearly shows how the main issue was identified. 

/ 3Identification of Communication Challenges

No communication challenges are presented OR communication challenges are not supported by the quantitative analysis

Incomplete or inaccurate. 

Missing important elements to clearly and accurately represent how the communication issue was identified. 

 The critical communication issue in the organization is clearly identified and supported by the data 

 The critical communication issue in the organization is clearly identified and supported by the data as well as resources from the class readings. 

/ 3Solutions/Recommendations

No description provided OR solutions are not supported or inaccurate. 

Incomplete or inaccurate. 

Presents specific and appropriate solutions that are partially supported with  class resources. 

Presents specific and appropriate solutions that are supported with  class resources.  

Presents specific and appropriate solutions that are supported with  class resources.  The feasibility and priority of solutions is discussed. 

/ 3Summary – Use credible reasoning and evidence in communication.

Concepts and themes are not fully developed, presented in a cohesive manner or appropriately supported.  

Credible reasoning is not evident. Many questions are left unanswered.

Summary idea presentation is not cohesive.   At times the writing forces the reader to determine the author’s train of thought.

Concepts and ideas are developed and supported with credible sources.   

Concepts and ideas are fully developed and supported with credible sources. Reader can easily follow the author’s logic and reasoning.

/ 3Summary – APA Guidelines for in-text citations and References

Inconsistent or missing in-text citations; fails to attribute an author’s word correctly through APA citations.  

Many mistakes or failure to adhere to standards. 

References are cited but incorrectly under APA style. The student has either used another format or incorrectly applied the APA style guidelines or there is a mismatch between citations and references. 

The majority of in-text citations and the reference are properly cited; formatting is inconsistent/inaccurate in a few cases.

The paper correctly cites in-text and lists at least three resources from course materials on the References page.  If additional sources are used, they are included correctly. All references are cited and all citations are referenced. 

/ 3Summary – Writing Mechanics

Does not adhere to standard usage rules of mechanics: Conventions of written English, including capitalization and punctuation and spelling. Over ten errors found.

Writing errors makes it difficult to understand content. 

Minimally adheres to standard usage rules of mechanics: Conventions of written English, including capitalization and punctuation and spelling. Over three errors found.

Adheres to standard usage rules of mechanics: Conventions of written English, including capitalization and punctuation and spelling. One to three errors found.

Strictly adheres to standard usage rules of mechanics: Conventions of written English, including, but not limited to capitalization and punctuation and spelling. No errors found. No jargon used.

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